Cada año, invitamos a clientes de todo el mundo a recibir capacitación profesional en el centro de capacitación Higer. Asimismo, también implementamos activamente la estrategia de "Salir fuera", por lo que enviamos regularmente a formadores experimentados al extranjero para ofrecer formación in situ a los clientes, de modo que una mayor parte de su personal de servicio pueda recibir una capacitación profesional y de ese modo mejorar su nivel técnico general. Para asegurar unos buenos resultados formativos, el centro de capacitación no solo dispone de enseñanza teórica en aula, sino que también ofrece enseñanza práctica especializada, de modo que cada estudiante reciba una formación completa, sistemática y formal que incluya teoría y práctica. Además, estamos explorando la capacitación en línea para clientes a fin de poder satisfacer las necesidades de formación de nuestros clientes globales. Seguiremos haciendo hincapié en la capacitación técnica de nuestros productos, en ayudar al equipo de servicio al cliente a mejorar el nivel técnico, y en ofrecer garantías para que nuestros clientes puedan operar sus vehículos con normalidad.
Cada año organizamos 24 programas de capacitación técnica en el extranjero. Los destinatarios de dicha capacitación incluyen grandes clientes tradicionales, tales como Rusia, Arabia Saudí, Argelia, etc., así como numerosos clientes nuevos adquiridos recientemente, como Corea del Sur o Israel.
El centro de capacitación de Higer dispone de unasólida plantilla de profesorado, con un total de 20formadores, cinco de ellos de nivel sénior. Durantelos últimos años, la empresa ha implementado afondo una estrategia de formación de talento,gracias a lo cual hemos conseguido notablesresultados en la construcción de una estructura deprofesorado. La mayoría de las tareas decapacitación para clientes extranjeros sonrealizadas por profesores jóvenes.
Hemos preparado con todo cuidado manuales de operación especiales, manuales de mantenimiento, manuales de reparación, catálogo eléctrico, catálogo de repuestos y otra información técnica relevante para cada autobús Higer en el mercado, a fin de satisfacer la demanda en el mercado posventa de datos técnicos relativos a los autobuses Higer, asegurar su correcto uso, mantenimiento y reparación, y garantizar la operación normal de los vehículos. Asimismo, en consideración de la barrera idiomática, hemos preparado versiones en chino, inglés, español, ruso, francés, portugués, árabe y otros idiomas para que los usuarios de otros países y regiones puedan usarlos fácilmente. Todos los datos técnicos pueden descargarse desde la página web de Higer para satisfacer cualquier necesidad urgente de los clientes.
PRIVACY STATEMENT
This Privacy Policy explains how the personal information (" Data ") you provide to and collected by Higer Bus Company Limited (" Us ", "our" or the "Company") through this Website will be processed in accordance with applicable laws and regulations.
We are committed to protecting and respecting your privacy.
1. How do we get the data
The following data may be collected, processed and stored:
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SCENARIO |
PERSONAL DATA |
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Sales marketing |
l Contact person (such as legal representative/responsible person, agent, service return contact person), contact number, fax, gender, nationality, email address, hobbies, marital status, religion. |
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after-sale service |
l Contact person (such as: the person in charge of the maintenance station, service station salesman, repairman, repairer, car owner), nationality, contact telephone, fax, E-mail, contact address, ID number, account information; l Factory number, vehicle VIN code, vehicle license plate, total mileage, factory date, engine number, serial number, diagnostic data. |
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the use of vehicles |
End function |
Vehicle performance and operation data, such as vehicle component information, light signals, door signals, interior environment, vehicle electrical status, braking information, battery usage, engine data, tire status. |
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Vehicle and cloud interaction management |
Location information, vehicle Vin code, vehicle operation data, such as braking, power, body status information. |
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Driver assistance alarm |
Driver image information, positioning information, vehicle operation data, such as speed, steering, steering wheel Angle, braking, gear position, function switch information, fatigue warning information, blind area alarm information, blind area image information, driving area alarm information, vehicle front image information. |
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Remote upgrade and diagnosis |
Vehicle brand, vehicle series, vehicle configuration, vehicle VIN code, vehicle ID, software version, hardware version, device ID, device key, diagnostic report, diagnostic log, location information. |
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vendor contact |
Contact, phone, email, fax, address |
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Inaddition, in order to meet the requirements of laws and regulations such as2021/1341/EU R151/R159/R158, the external cameras and sensors installed on thevehicle are mainly used to collect video stream images for vehicle earlywarning to ensure vehicle safety, and will not collect any biological information from you. The data collected by such sensors will also not be usedto track you or identify you personally. We will install monitoring systems insome vehicles as specified by customers/dealers, the ownership of the data inthe monitoring system does not belong to us, and we will not process (includingbut not limited to collect, store, use, change, delete and other processing measures) any data in the monitoring system.
Typically,you provide this data to us, but in some cases, we may collect data about youfrom third parties or public records. We protect data obtained from such third parties in accordance with the practices described in this Privacy Statement.
2. How do we use data
Wemay process the data we collect for the following purposes:
i. Meet any specific information requests that you submit through the Website;
ii. To discover and meet the needs of our current and potential customers (marketing),for example by conducting market research or conducting customer satisfactionsurveys, sending business communications and newsletters, and advertising abou tour products and services. All of these activities may be carried out by hardcopy, automatic or electronic means, including by letter or email, telephone (such as automated smart outbound, SMS, MMS, fax) and any other means (such aswebsites, mobile applications);
iii. Fulfill our contractual obligations, such as: providing services required by customers,providing on-board functions on demand, providing remote diagnostics, upgradingand making maintenance plans, and providing support;
iv. Share your information with our other subsidiaries and affiliates, as well as our network of authorized resellers and distributors, who may use the information to send business communications and advertise their products and services, orto conduct market research and customer satisfaction surveys.
Please note that you can withdraw your consent at any time by sending an email to Privacy@higer.com 。
Data may be processed electronically in IT systems or manually in paper form. Datawill be processed and stored throughout its life cycle, in accordance with theprinciples of fairness, legality and transparency, and in compliance with applicable laws and regulations to ensure data security and confidentiality.
3. Impact of failure to provide data
Submission of data was never mandatory. However, failure to provide the required data,which is marked as required, may prevent us from providing the services orproducts you require, or may cause us to provide the services or products you require less than ideal. On the other hand, if the data marked as optional isnot provided, you can obtain the service or receive the product in any case.
4. How do we share your data
Weare a company specializing in the manufacture of buses, and subject to the applicable laws and regulations regarding data storage and cross-bordertransfer of data, data may be shared and passed on to the trustee, such as: Our subsidiaries, affiliates, and joint ventures, service product suppliers,authorized resellers, distributors and business partners in or outside the People's Republic of China in which we are directly or indirectly involved havespecific contractual obligations and may only use them for the purposesdescribed above.
Data may be provided to other trusted trustees in order to fulfill legal obligations, manage and maintain the security of the Company, protect therights or property of the Company, and respond to orders from relevant government authorities.
5. Retain your personal data
5.1 In order to provide you with products or services, your data may be transferred tothe territory of the People's Republic of China, including storing such data indigital or physical databases managed on our behalf. Database management anddata processing are limited to the above data processing purposes, and we willperform the necessary assessments required by laws and regulations and meet therequirements of privacy protection laws to ensure that data is adequatelyprotected.
5.2 For the purposes stated in the Cost Statement, we will retain and maintain yourpersonal data in our systems and files for the shortest period permitted by lawand regulations, taking into account legal and contractual requirements whereapplicable, unless the storage period is extended for your benefit.
When the data is no longer necessary for the purpose for which it was processed, thedata will be deleted or stored in a form that does not allow the identificationof the data subject, provided that we are not legally required or permitted tohold the data.
5.3 During the data retention period, if we receive your deletion request, we will deleteyour personal data according to your request, unless it needs to be retainedfor a certain period of time according to the requirements of relevant laws andregulations. In any case, we will comply with the above principles and theguidelines provided by the relevant privacy authorities in this regard.
6. Your rights to your data
Youmay exercise your rights under applicable laws and regulations, including:
Right to information andaccess: theright to receive an explanation from the processor as to how your personalinformation is processed, for what purpose and with whom it is shared, and theright to request access to your personal data.
Right of correction: The right to request theprocessor to correct personal data that you may consider inaccurate and tocomplete incomplete information, including by providing a supplementarystatement.
Right to deletion: The right to request theprocessor to delete your personal data without undue delay, subject toapplicable laws and regulations.
Right of data portability: The right to request theprocessor to transfer your personal data to another designated processorwithout being obstructed by the processor.
Right to withdraw consent: You can withdraw your consentto the collection, storage and processing of your personal data at any time.
Youcan exercise these rights by contacting us in the following ways:
Email to： Privacy@higer.com
If you send us a request, we may need to obtain additional personal information from you to verify your identity and contact you if necessary. Thisinformation, as well as other data already in our possession, will be processedin accordance with applicable law to meet your request. When necessary, certain information may be transferred to a subsidiary or affiliate of Higer Bus Company Limited asa trustee to meet your requirements. Your personal data will be processed foras long as it takes to evaluate and process your request, after which your data will be archived for an appropriate period of time so that we can demonstrate that the request has been processed correctly and in a timely manner.
7. Updates to this Privacy Statement
This Privacy Statement is updated in September , 2024 . We reserve the right to modify orupdate this Privacy Statement at any time to adapt to changes in laws,regulations and our processes. We will post updates on this site from time to time, and this information is effective at the time of Posting. We encourage you to periodically review this Privacy Statement to understand how we protect your information.
